The plain-English agreement between you and Filed Tax. We've tried to keep it clear — if anything's unclear, just ask us.
Version 1.8 · Last updated 27 October 2026
These terms apply when you use Filed Tax. By signing up or paying for a plan, you agree to them. Please read section 4 in particular — it explains something important about the guidance we give you.
Filed Tax is a trading name of Gazelle Accountancy Ltd, company number 17128689, a company registered in England and Wales. Our registered office is Office 63GA, 321–323 High Road, Chadwell Heath, Greater London, RM6 6AX. You can reach us at trevor@filedtax.co.uk.
We are registered for anti-money-laundering supervision as the Money Laundering Regulations 2017 require of accountancy service providers, and we are registered with the Information Commissioner's Office (ICO) under reference ZC223205. We hold professional indemnity insurance. Our anti-money-laundering supervisor is HM Revenue & Customs (HMRC), registration number XCML00000147273.
In these terms, "we", "us", "Filed" and "Filed Tax" mean Gazelle Accountancy Ltd. "You" means the person who signs up for a plan.
Filed Tax is a done-for-you service. We prepare and file your tax with HMRC so you don't have to — you just answer our questions. We offer one plan:
One plan for everyone whose tax goes on a personal Self Assessment return, whether or not Making Tax Digital applies to you yet. For one flat monthly fee it includes:
The monthly plan covers one person's Self Assessment position, whatever it is made up of: employment, self-employment, property, dividends from your own company, pensions, savings, foreign income and capital gains reported on the same return. It does not include the company-level work — limited company accounts, Corporation Tax, VAT returns or payroll — or regulated investment or pension advice. Our who we are not right for page sets this out in plain English.
The monthly plan covers the tax year you are in. If you are behind and have earlier years still to file, we will prepare and file those too, at £150 for each earlier tax year. We will tell you how many years are involved and what the total is before we start work on them.
Our prices are shown on our pricing page. The price shown is the price you pay: no VAT on top, and nothing else added. The monthly fee is collected each month in advance by Direct Debit (through GoCardless) or by card (through Stripe). Fees for earlier tax years are payable before we begin work on those years.
Your first month is free. Your plan starts on the day you sign up and we do not charge for the first month. Your first payment is taken at the end of it, and monthly in advance after that. The free month is one per client.
You can cancel at any point during the free month and pay nothing at all. If you do, we stop work, and anything we have prepared but not yet sent to HMRC is not filed.
Filing is the exception, because a return cannot be withdrawn once it has gone. If we file a Self Assessment return or a Making Tax Digital submission for you during your free month, that month becomes chargeable at the normal monthly fee even if you cancel straight afterwards. We will always tell you before we file, and we never file until you have seen your figures and approved them.
If you cancel and come back. The free month is one per client, so rejoining does not start another one. When you rejoin we also collect the months you were away, at £25 for each whole month, up to a maximum of £150 — so a gap of six months or more costs the same as six. That amount is taken automatically with your first payment on rejoining.
We may change our prices from time to time. If we change the price of your monthly plan, we'll give you at least one month's notice first, and you're free to cancel before it takes effect.
On the monthly plan you can cancel at any time, as set out in section 7. We will not take a further payment, and we will refund the current month if we have not yet done any work in it. Months in which we have prepared or filed a quarterly update, prepared your return, or answered your questions are not refunded, because that work has been done.
If we get something wrong. If we make a mistake in something we have prepared for you, we will correct it and re-file it with HMRC at our own cost, and we will deal with HMRC about the correction. This does not cover tax you owed in any event, or a mistake that follows from information that was wrong, incomplete or given to us late (section 5).
When you ask us a question — through our chat, our question service, or by email — we'll give you a helpful, plain-English answer based on current HMRC guidance and on the information you've given us at that point. We'll usually show you the HMRC source and the date it was correct.
That answer is general guidance, not personalised tax advice. It's only ever as accurate as the information you've shared, and until we've reviewed your full financial position we can't see the whole picture. So please don't treat a chat answer as a final decision on your own affairs.
Nothing we say in chat is acted on or filed with HMRC until we've prepared it properly, reviewed it against your full information, and Robert Webb has confirmed it. That review step is the point at which we stand behind the work — see section 9. Tax rules and figures also change (often at Budgets), so guidance is correct as at the date we give it.
Because our work depends on your information, we need you to:
If information you give us is wrong, incomplete or late, it affects what we can do — including our ability to file accurately or on time. We're not responsible for penalties or errors that result from information we weren't given or that turned out to be incorrect (see section 9).
We'll ask you simple questions, prepare your submission, and have it reviewed by an experienced Self Assessment filer before anything goes to HMRC. We'll show you your return to approve before we submit it. We aim to respond to you within 24 hours, and to file everything on time provided you've given us what we need at least 72 hours before the relevant HMRC deadline.
You can cancel your monthly plan at any time — there's no minimum term and no exit fee. Cancellation takes effect at the end of your current paid month.
Your monthly plan covers you from when you join, forwards. The year-end return included in the plan is the one for the tax year your subscription has run through (or that you've prepaid). In other words, the plan isn't a way to buy a single past year's return in one or two payments — earlier tax years are charged separately (section 2).
If you join part-way through a tax year and also want an earlier year prepared, we'll handle it as an earlier tax year alongside your plan, at £150 (section 2). If you cancel, we'll complete any work covered by the months you've paid, and you'll keep access to your question service until the end of your paid period.
The law requires us to verify your identity before we act for you. You agree to complete our quick ID check and to provide the documents we ask for. We can't file anything with HMRC until your identity is verified — this applies even after you've paid, and it's not something we can waive. We may also have legal duties to report certain matters, which in limited cases we're not permitted to discuss with you.
We take real care with your tax, and we stand behind the work we do. If we make a mistake in preparing or filing your return, we'll put it right and deal with HMRC to correct it.
What we can't be responsible for:
The calculators and checkers on our website are free tools. They give an estimate based only on the figures you enter and the rules in force for the tax year shown on the page, which we believe to be correct at the "checked on" date stated there. They are general information, not advice on your own position, and nobody has reviewed your figures unless you have asked us to. We aren't responsible for decisions you make in reliance on a calculator result; if your situation has anything unusual in it, ask us and we'll check it properly.
Except where the law says otherwise, our total liability to you in connection with our service is limited to the fees you have paid us in the 12 months before the matter arose. Nothing in these terms limits any liability that can't legally be limited — including for death or personal injury caused by negligence, or for fraud. These terms don't affect your rights under the Consumer Rights Act 2015; as a consumer you always keep the legal rights you're entitled to.
We handle your personal information in line with UK data-protection law and our Privacy Policy. Your records are held securely in a UK-based, access-controlled system, and we keep them for as long as the law requires us to (including anti-money-laundering record-keeping).
We'll contact you by email about your account and filings. If you choose to opt in, we can also message you on WhatsApp (provided by Meta Platforms Ireland Limited) — for reminders, document requests, filing confirmations and answering your questions, and for marketing only where you've separately agreed. WhatsApp is optional: you give us your mobile number and opt in, and you can opt out at any time by replying STOP, asking us to switch you to email, or contacting us. When you message us on WhatsApp, your number and messages are also processed by WhatsApp/Meta under WhatsApp's own terms and privacy policy. Full details are in our Privacy Policy.
If you're not happy, please tell us at trevor@filedtax.co.uk and we'll look into it and reply within five working days. If we can't sort it out between us, and your complaint is about how we've handled your personal data, you can take it to the ICO; for anything else you keep your ordinary legal rights as a consumer, including the courts and alternative dispute resolution.
We may update these terms from time to time. If we make a significant change, we'll let you know and, where it affects your plan, give you reasonable notice so you can cancel if you'd prefer.
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
Filed Tax. — done-for-you Self Assessment and Making Tax Digital for anyone with a personal tax return. This page is a plain-English summary of our agreement with you; it doesn't replace the specific advice we give you on your own affairs.